Lean Library Management
Eleven Strategies for Reducing Costs and Improving Customer ServicesBook - 2011
Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. Huber shows you how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change; define and streamline your library's service delivery chains; transform everyday operations like placing customer reserves and technical service processes; implement performance measures that can drive continuous improvement; and apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout.
Publisher: New York : Neal-Schuman Publishers, 
Copyright Date: ©2011
Branch Call Number: 025.1 H862L
Characteristics: xxii, 197 pages : illustrations ; 23 cm