Woo, Wow, and Win
Service Design, Strategy, and the Art of Customer DelightBook - 2016
Offers advice for businesses that stresses the importance of service design and delivery for creating positive, memorable customer experiences, drawing on examples from diverse industries that demonstrate how these principles may be applied.
Publisher: New York, NY : HarperBusiness, 
Edition: First edition.
Branch Call Number: 658.812 ST49
Characteristics: 315 pages : illustrations ; 24 cm
Alternative Title: Service design, strategy, and the art of customer delight