Business-focused IT and Service ExcellenceOnline Periodical or Article - 2008
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery.IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
Publisher: Swindon, UK : BCS, c2008.
Edition: 2nd ed.
Branch Call Number: HF54.5 .M55 2008
Characteristics: 1 online resource (xvii, 176 p.) : ill.
Alternative Title: Business-focused information technology and service excellence