How to Manage Conflict in the Organization

How to Manage Conflict in the Organization

Online Periodical or Article - 2006
Rate this:
Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. Youll discover how to spot potential interpersonal conflicts-and defuse them before they flare up. Youll understand how, when, where and why to apply the five favored conflict-resolution approaches, and youll develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to: Transform conflict into a positive, productive force Respond to on-the-job conflicts quickly and effectively Resolve conflicts positively using proven principled negotiation techniques. Understand the differences between structural (organizational) and interpersonal conflict Separate people from issues and focus on interests, not positions Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating Adopt best practices for implementing alternative dispute resolution techniques Develop strategies for dealing with conflict resolution in electronic communication Follow guidelines for when to consult with HR about a conflict-resolution situation. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Publisher: [S.l.] : American Management Association, c2006.
Edition: 2nd ed.
ISBN: 9780761215165
0761215166
9780761214267
Branch Call Number: HD42 .C373 2006
Characteristics: 1 online resource (xviii, 176 p.) : ill.

Opinion

From the critics


Community Activity

Comment

Add a Comment

There are no comments for this title yet.

Age

Add Age Suitability

There are no ages for this title yet.

Summary

Add a Summary

There are no summaries for this title yet.

Notices

Add Notices

There are no notices for this title yet.

Quotes

Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number

Recommendations

Subject Headings

  Loading...

Find it at MCPL

  Loading...
[]
[]
To Top