Calming Upset Customers
Stay in Control--in Any SituationOnline Periodical or Article - 2009
When a customer is upset with your company, you have an opportunity. You can a become the company,a defuse the situation, win the customer over, and ensure continued business. Thata s a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
Publisher: [S.l.] : Axzo Press, c2009.
Edition: 4th ed.
Branch Call Number: HF5415.5 .M666 2009
Characteristics: 1 online resource (ii, 86 p.) : ill.