25 Reproducible Activities for Customer Service Excellence

25 Reproducible Activities for Customer Service Excellence

Online Periodical or Article - 2005
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Make it easy for employees to provide great customer service with this collection of 15-30 minute motivating and skill-building activities that include quizzes, exercises, role plays and strategies.
Publisher: Amherst, MA : HRD Press, c2005.
ISBN: 9780874258486
0874258480
Branch Call Number: HF5415.5 .G37 2005
Characteristics: 1 online resource (ix, 163 p.) : ill.

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