50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Excellent Customer Service

Online Periodical or Article - 2003
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Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Publisher: Amherst, Mass. : HRD Press, c2003.
ISBN: 9780874257373
Branch Call Number: HF5415.5 .D58 2003
Characteristics: 1 online resource (xiii, 257 p.) : ill.
Additional Contributors: Sloat, Rose D.


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