The Manager's Pocket Guide to Dealing With ConflictOnline Periodical or Article - 1999
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing and escalating, and apply conflict resolution techniques.
Publisher: Amherst, MA : HRD Press, c1999.
Branch Call Number: BF637.I48 H38 1999
Characteristics: 1 online resource (iv, 114 p.) : ill.
Alternative Title: Dealing with conflict