What Great Service Leaders Know and Do
Creating Breakthroughs in Service FirmsBook - 2015
The service sector, "any company not involved in the production of products", is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come.
Publisher: Oakland, CA : Berrett-Koehler Publishers, Inc., 
Edition: First edition.
Copyright Date: ℗♭2015
Branch Call Number: 658.4 H461
Characteristics: viii, 275 pages : illustrations ; 25 cm