What Great Service Leaders Know and Do

What Great Service Leaders Know and Do

Creating Breakthroughs in Service Firms

Book - 2015
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The service sector, "any company not involved in the production of products", is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come.
Publisher: Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
Edition: First edition.
Copyright Date: ℗♭2015
ISBN: 9781626565845
1626565848
Branch Call Number: 658.4 H461
Characteristics: viii, 275 pages : illustrations ; 25 cm

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