This Is Service Design Thinking
Basics, Tools, CasesBook - 2011
Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals.
Publisher: Hoboken, N.J. : Wiley, 
Copyright Date: ℗♭2011
Branch Call Number: HF5415.5 .T65 2011
Characteristics: 373 pages : illustrations (some color) ; 24 cm