Turning Every Customer and Employee Into A Raving Fan for your BrandBook - 2013
This book provides a blueprint that businesses of all types can use to deliver exceptional customer service, create a high-performing work environment, build strong brands, instill loyalty, market effectively online and off, and, in turn, power overall performance.
Publisher: New York : Crown Business, 
Edition: First edition.
Copyright Date: ©2013
Branch Call Number: 658.8 K189
Characteristics: x, 257 pages : illustrations ; 25 cm